Employee Training Guides for Laundry Delivery Service (Live Notion Document & Templates)

Most laundromats rely on certain key employees to handle training. In most situations, these key employees are the laundromat owners themselves.

Training through key employees, managers, or laundromat owners is expensive. With the current labor market, we're seeing higher turnover, higher costs of labor, and higher opprotunity costs of using key personnel to handle training.

We have 62 staff members across two cities doing 3-5 tons of laundry per day in 17,000 sq ft of laundromats. We're on our way toward delivering 1 million WDF orders through our laundromats by 2024.

That means there is a lot of turnover and a lot of trainging! So, we built this for ourselves as we scale. And, we're offering it to you to use as your own or use as a template to create your own.

Staff Training Support:

• 8-Part Standard Operating Procedures for Delivery Drivers
  • Among others, this includes training sections on:
    • Missed Pickup Protocol
    • New Customer Protocol
    • Delivery Presentation Tutorial
    • Overflow Protocol
    • Vans & Uniforms
    • Fuel & Fuel Card Protocol
    • Collision Protocol
    • Common Mistakes & Financial Impact of Mistakes
• 5-Part Standard Operating Procedures for Folders
  • All folder training sections are in English and Spanish. This includes training sections on:
    • How to Fold Laundry
    • Order Marker Protocol & Documentation
    • Overflow Protocol
    • Redry Documentation
    • Laundromat Rules
• 3-Part Standard Operating Procedures for Warehouse (Loaders)
  • All warehouse (loader) training sections are in English and Spanish. This includes training sections on:
    • Inbound Loading
    • Outbound Loading
    • Texture, Temperature, and Time Review

FAQ:

What is Notion? Notion is a project management and note-taking software designed to help members of a company share operating procedures effortlessly. If you've used Google Drive, it is similar. We use it because it is the easiest for all of our staff to navigate. From our folders to our drivers all the way through the upper management, we use Notion for everything. We think you'll like it too.

How can I use this SOP for my business? The feedback we have received shows two main use cases: 1) use it as is or 2) use it as a template to recreate your own Notion page - specific to your business and the niche SOPs that you want to change up a bit. If you prefer the later, simply copy and paste into your own document (or Word File, Website, Google Drive, etc) and use this template as a head start.