Complete Operations Hub for Laundry Delivery Service (Live Notion Document & Templates)

$5,750
5 ratings

Software alone won’t get you to 15 turns per day.

This is a high-touch, high-volume, high-management business. This is not passive, coin-op laundry.

The Folde's Laundry Delivery SOP's offer a head start to skip the learning curve.

We’re a delivery-focused laundry service. We own laundromats. We have 62 staff members across two cities doing 3-5 tons of laundry per day in 17,000 sq ft of laundromats. We're on our way toward delivering 1 million WDF orders through our laundromats by 2024. We built this for ourselves as we scale. And, we're offering it to you to learn from our mistakes and the protocols and organization that were developed from those mistakes.

Access to the SOP Notion Document includes:

1) Hiring Support:

  • Key Employee Agreements & Job Descriptions
  • Indeed Ad Templates of our 3 Best Converting Indeed Ads

2) Staff Training Support:

  • 8-Part Standard Operating Procedures for Delivery Drivers
    • Among others, this includes training sections on:
      • Missed Pickup Protocol
      • New Customer Protocol
      • Delivery Presentation Tutorial
      • Overflow Protocol
      • Vans & Uniforms
      • Fuel & Fuel Card Protocol
      • Collision Protocol
      • Common Mistakes & Financial Impact of Mistakes
  • 5-Part Standard Operating Procedures for Folders
    • All folder training sections are in English and Spanish. This includes training sections on:
      • How to Fold Laundry
      • Order Marker Protocol & Documentation
      • Overflow Protocol
      • Redry Documentation
      • Laundromat Rules
  • 3-Part Standard Operating Procedures for Warehouse (Loaders)
    • All warehouse (loader) training sections are in English and Spanish. This includes training sections on:
      • Inbound Loading
      • Outbound Loading
      • Texture, Temperature, and Time Review

3) Customer Support Database:

  • Level 1 Inquiries are basic customer FAQ. This includes 30+ Customer Support Quick Replies templates for the most frequently asked questions.
    • Some examples of the Level 1 Quick Replies:
      • How do I prepare for my first laundry pickup?
      • Can I request a specific delivery time?
      • How can I get bags dropped off ahead of time?
  • Level 2 Errors are operational errors that need to be corrected. Along with the Quick Replies to handle these errors, we included a step-by-step process for resolving with clear SOPs for certain levels of staff in the organization.
    • Some examples of L2 Standard Operating Procedures and Quick Replies included:
      • Customer Dissatisfied with Service Protocol
      • Lost Clothing Protocol
      • Received Extra Clothing Protocol
      • Delivered to the Wrong Address Protocol
  • Starchup Wiki for CSR or Virtual Assistant Training
    • Videos and Operating Procedures for common customer support inquiries to be handled by SCR or Virtual Assistant including:
      • Creating a non-service drop-off
      • Scheduling, rescheduling, and making adjustments to customer order schedule
      • Issuing Credits & Refunds
      • Rescheduling a Missed Pickup
      • Basic support operations for customer account inquiries

4) Single Operation Specific Workflows:

  • Gain access to our single-use workflows for outlier situations. When things come up, there is always a protocol in place!
    • Some examples of Single Operations Specific Workflows included:
      • SOS Routes
      • Employee Referral Fees
      • Expensive Item Found in Pocket
      • Mixed Orders Found in Production
      • Soiled Orders
      • Dry Cleaning found in Wash & Fold Bag

5) Inventory and Purchasing Links: Links to the inventory and supplies needed to launch a delivery WDF operation - with multiple suppliers for staggering inventory levels.

FAQ:

What is Notion? Notion is a project management and note-taking software designed to help members of a company share operating procedures effortlessly. If you've used Google Drive, it is similar. We use it because it is the easiest for all of our staff to navigate. From our folders to our drivers all the way through the upper management, we use Notion for everything. We think you'll like it too.

How can I use this SOP for my business? The feedback we have received shows two main use cases: 1) use it as is or 2) use it as a template to recreate your own Notion page - specific to your business and the niche SOPs that you want to change up a bit. If you prefer the later, simply copy and paste into your own document (or Word File, Website, Google Drive, etc) and use this template as a head start.

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You'll get access to The Folde's Standard Operating Procedures to turn your traditional laundromat into a high-volume laundry delivery warehouse.

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$5,750

Complete Operations Hub for Laundry Delivery Service (Live Notion Document & Templates)

5 ratings
Buy this